HP OfficeJet Pro 9025e
is offline.
HP OfficeJet Pro 9025e is offline? When a printer shows Offline, the hardware is usually fine. The computer has lost the route to it, or the print queue is stuck. On this inkjet model, check HP Smart, the single-pass automatic document feeder, and 962-series cartridge alignment first. Check the exact supply and indicator pattern for this model below.
Try these in order.
Stop as soon as the printer behaves. Each step removes one likely cause without changing settings you may need later.
- Windows or macOS labels the printer as Offline
- Jobs sit in the queue without printing
- The printer looks connected but never receives the job
- HP OfficeJet Pro 9025e behavior points back to HP Smart, the single-pass automatic document feeder, and 962-series cartridge alignment.
- 01
Wake the printer and check the network icon
Make sure the printer is awake and its Wi-Fi light is solid, not blinking. If it is blinking, give it a minute to reconnect before changing anything on the computer. On the HP OfficeJet Pro 9025e, use HP Smart or the 2.7-inch capacitive color touchscreen for this check.
Expected result: The Wi-Fi light goes solid and the printer appears as Ready instead of Offline.
- 02
Clear the first stuck job
Open the print queue, cancel every pending job, then send one fresh test page. A single damaged job can keep the whole queue offline.
Expected result: The new test page prints and the queue no longer reports the printer as Offline.
- 03
Set it as the active printer
Turn off Use Printer Offline, remove duplicate entries, and confirm the selected device matches the printer in front of you.
Expected result: The selected printer name matches your model and jobs route to it.
Match your symptom, jump to the right fix.
If: A built-in network page prints with an IP address
Then: The hardware and network are fine. Re-add the printer by that IP on the computer.
If: The printer prints a test page but computer jobs never arrive
Then: The queue or the selected device is wrong. Clear the queue and remove duplicates.
If: The Wi-Fi light is off or blinking
Then: Reconnect to Wi-Fi first; see the not-connecting-to-wifi guide.
Usually one of these.
- HP Smart, the single-pass automatic document feeder, and 962-series cartridge alignment is the model-specific checkpoint to verify first.
- The printer and computer joined different Wi-Fi bands or networks.
- A paused or stale print queue is holding every new job.
- The printer received a new IP address after the router restarted.
Move to the deeper fix.
Re-add the printer by IP address
Print a network configuration page, copy the current IPv4 address, and add the printer again using TCP/IP. This bypasses a stale discovery record.
Expected result: The printer is added under a fixed address and stays reachable after a router reboot.
Reserve the printer address
Create a DHCP reservation for the printer so future router restarts do not silently move it to a different address. Use the official HP support page for the exact HP OfficeJet Pro 9025e package before changing firmware or resetting the device.
Expected result: The printer keeps the same IP address across restarts and no longer drops to Offline.
- Do not reinstall the driver before clearing the queue and checking the network address. A changed IP is the far more common cause.
- Turning the printer off and on clears temporary state but will not fix a Wi-Fi band mismatch.
Before you reset everything.
Why does my HP OfficeJet Pro 9025e say Offline when it is powered on?
Powered on only means the printer has electricity. Offline normally means the computer cannot reach its network address or the local queue is paused. On this model, start with HP Smart and the official support instructions.
Should I reinstall the printer driver first?
No. Clear the queue and confirm both devices are on the same network first. Reinstalling a driver will not fix a changed Wi-Fi address.
Why does it go offline again after a router restart?
The router likely assigned a new IP address. Reserve the address or re-add the printer by its current IP.
Does a VPN or firewall make the printer show offline?
Sometimes. A VPN can route laptop traffic away from the local network. Pause it and test printing again.
HP OfficeJet Pro 9025e facts that change the fix.
Supplies and parts
- Cartridge
- HP 962 Black, HP 962 Cyan, HP 962 Magenta, HP 962 Yellow, HP 962XL (high-yield)
- User replaceable
- ink cartridges
Low or empty ink is shown on the control panel and in HP Smart. The printhead is integrated, not user-replaceable.
Connectivity and operating systems
- Connection
- Wi-Fi · USB · Ethernet
- Wi-Fi
- Dual-band 2.4 GHz + 5 GHz
- Control panel
- 2.7-inch capacitive color touchscreen
- Paper trays
- Two 250-sheet trays (500 total) + 35-sheet single-pass ADF
- Works with
- Windows 11, Windows 10, macOS, ChromeOS, iOS (AirPrint), Android (HP Smart)
Use the exact model guide.
These links point to the manufacturer resources for this model. Use the manual for panel symbols and the driver page for software or operating-system issues.
Sources checked 2026-08-13.